This Privacy Policy explains how ProductivePro Academy Ltd. ("we", "us") collects, uses, and shares personal information when you visit our website or purchase our courses.
1. Information we collect
- Account & order data: name, email address, phone number, purchase history.
- Payment data: processed by our payment provider; we do not store full card numbers.
- Usage data: pages visited, features used, device and browser information, IP address.
- Support communications: messages you send us and our replies.
2. How we use your information
- To provide course access and customer support.
- To process payments and prevent fraud.
- To improve our courses and website.
- To send transactional emails (receipts, access details, service updates).
- To comply with legal obligations.
3. Third-party processors
We share limited data with trusted service providers to run our business:
- Payment processing — to accept card payments securely.
- Email delivery — to send transactional and support email.
- Cloud hosting & database — to host the website and store your account.
- Analytics — privacy-respecting analytics to understand aggregate site usage.
Each processor is bound by contract to protect your data and use it only for the purposes we specify.
4. Cookies
We use essential cookies for site functionality and, with your consent, optional cookies for analytics. You can manage cookie preferences through your browser settings.
5. Data retention
We keep your account and order data for as long as your account is active, and for a reasonable period afterward to comply with tax, accounting, and legal obligations. Support communications are retained for up to 24 months.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, or to object to certain processing. Email privacy@productivepro.academy to make a request.
7. International transfers
Your data may be processed in countries other than your own. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) for cross-border transfers.
8. Security
We use industry-standard security practices — encryption in transit, access controls, and regular reviews — to protect your data. No method of transmission is 100% secure, but we work hard to protect it.
9. Children
Our Services are not directed to children under 16, and we do not knowingly collect their personal data.
10. Changes
We'll post any material changes here and update the effective date at the top of this page.
11. Contact
Data protection questions: privacy@productivepro.academy.