We stand behind our courses. If a course isn't what you expected, you can request a refund within the window below.
1. Refund window
You may request a full refund within 7 days of your purchase, provided you have not substantially accessed the course. "Substantially accessed" means completing more than 25% of the video lessons or downloading the primary course materials.
2. How to request a refund
Email refunds@productivepro.academy from the address you used at checkout. Include:
- Your order reference (starts with
PP-) - The course name
- A brief note about why you're requesting a refund (optional but appreciated — it helps us improve)
3. Processing time
Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to reflect the credit on your statement.
4. What is not refundable
- Requests made after the 7-day window.
- Courses that have been substantially accessed or fully downloaded.
- Bundle add-ons purchased alongside a course that has been substantially accessed.
5. Exceptional cases
If you were charged in error, received the wrong product, or experienced a serious technical issue that prevented access, contact us and we'll make it right — regardless of the standard window.
6. Statutory rights
This policy does not affect any statutory refund or cancellation rights you may have under the consumer protection laws of your country.